Fees, refunds & exchanges
Since the products on this website are digital items, refunds or exchanges are not offered. Please make sure that the skin you are purchasing is compatible with your forum software version.
Modifications & Copyright removal
You may modify the product you have purchased as much as you like to fit your own requirements, however you may only remove the "Xenforo Style and Add-on by XENTR" link if Copyright removal is purchased.
File-sharing and distributing
When purchasing and downloading any products from this site, you agree that you will not redistribute or resell your purchased item, or any part of the design (including images, xml files or psd files) under any circumstances. Distributing these files (eg. on file-sharing sites or warez sites) is highly prohibited. If you are caught distributing any files from XENTR, your account will be banned without warning or refund..
By ordering a product (add-on, theme or service) from XENTR the following terms are agreed to:
1. All sales are final, please check your cart/basket prior to completing the checkout process as exchanges are not permitted.
2. Products may have requirements listed on their product page or on their terms pages. This includes things such as software version or other technologies or tools required. You are responsible for ensuring you meet all requirements before purchases, as in accorrdance with Item 1.
3. Credit and/or refunds are provided at our sole discretion, we endeavour to fix all issues as quickly as possible and request at a reasonable timeframe and opportunity to resolve any problems prior to a refund being requested.
4. XENTR will not be held responsible for any issues arising from upgrade or modification to customized child styles, or for any issues arising from the installation, upgrade/update or removal of a product (addon, theme or service), as such it is strongly recommended that backups are taken prior to upgrades and that upgrades are carried out on a “test” or development board initially.
5. Ownership transfers, full account or individual product, are handled on a case by case basis and can only be completed with written agreement from XENTR management.
6. Support is provided during business hours only, 9am to 5pm Central Time (TR), Monday to Friday and excludes holidays, support requested outside of these timeframes will be reviewed the following business day.
7. Anything we are hired to do we must be allowed to do it the way we know how and the way that it is most reasonable for us to do it. This includes but is not limited to: proper access to a demo version of a platform, proper access to third-party resources as needed, modifications done in a format we are familiar with and a method that is reasonable to do
8. We reserve the right to consider certain support tickets as out of scope: such as when we do not have a solid statement of work in place, when we are not given the tools to complete a job (access to a place to complete the job or a proper methodology to complete the job)
9. We require that products and services provided by XENTR are used for lawful purposes (lawful under Turkey) only, if you have any concerns regarding this please contact us prior to purchasing any of our products.
No refund policy for digital products
When a refund is requested on the purchase of a physical product, the product is returned and the money refunded. However when a refund is requested for adigital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely.
These terms may be changed at any time without notice.
If you do not agree with these terms, please do not register or use the Service. Use of the Service constitutes acceptance of these terms. If you wish to close your account, please contact us.